Account Recovery

Recovery usually means signing in with the same email, passkey, or linked OAuth you used before. That returns the same wallet automatically. When you cannot use that identity anymore, contact hello@torque.fi; after identity verification, we can help restore your balance on a new account.

Sign-In Methods

From app.torque.fi, users can authenticate with:

Email code: one-time code sent to the inbox
Passkey: optional, device-bound; does not change your account when added or removed
Google or X : when linked to the same email identity

API integrators obtain a Smart Wallet JWT after the user signs in through Torque (including Connect withdraw). See Authentication.

Common Situations

Situation	What to do	Same account?
New phone or browser	Sign in with the same email (code, passkey, Google, or X).	Yes
Lost passkey, still have email	Sign in with email code or linked Google / X. Add a new passkey in Settings when signed in.	Yes
Passkey on another device	Sign in with that device, or use email code / OAuth instead.	Yes
Lost email access	Try your email provider first. If you cannot restore that inbox, contact hello@torque.fi. After verification, we can help migrate your balance to a new account (not self-serve).	Migration
Need a new sign-in email	Not self-serve. Contact hello@torque.fi with proof of identity; we can help restore your balance on a new account after verification.	Migration
Wrong email at signup	That email is a separate account. Balances are not merged automatically between emails.	No
Session or JWT expired (API)	Sign in again in the Torque app to refresh. See Errors & Limits for INVALID_TOKEN.	Yes
Account lock enabled	Turn off Account lock in Settings → Account (requires an active signed-in session).	Yes

For Integrators

If you provision end-user wallets via Smart Wallets, share these rules in your own support docs:

Provision with a stable email, used when the user approves a cash-out from your app.
externalUserId is your player or user id; email is how you match a user for cash-out approval.
Wrong email at signup creates a separate wallet. Fix enrollment data before payouts, not after.
Lost email access: self-serve recovery stops; contact Torque at hello@torque.fi for verified migration, not instant or guaranteed.
Cash-out tokens expire; refresh via your authorize → token flow when execute routes return INVALID_TOKEN.

Support-Assisted Migration

When self-serve sign-in is not possible, we can help restore access on a new email and account after identity verification. This is not self-serve and is not guaranteed for every ticket.

Sign in with a new email to create a new Torque account.
Contact hello@torque.fi. We verify your identity before any funds move.
After verification, we restore your balance to the new account.
Sign in with the new email and use your balance as usual.

Situation	Outcome
Change sign-in email	After identity verification, we help restore your balance on a new account.
Lost email access	Same path after identity proof. Contact hello@torque.fi.

Contact hello@torque.fi with the email you used to enroll (if known), what sign-in method fails, and any identity proof your program requires.

Not Self-Serve Today

Seed phrase or private-key export in the app
Same onchain wallet address after changing sign-in email
Social recovery (guardians) or automatic merge of two emails into one account
Instant or guaranteed migration without identity verification

FAQ

Is my balance tied to my email?

Yes. Your Torque account and wallet addresses are linked to the email (or OAuth identity) you use to sign in. Use the same email every time for self-serve recovery.

Do I have a seed phrase in Torque?

No. Torque uses email-based sign-in and smart wallets in the app. There is no seed phrase to export in the product UI.

Can I change my sign-in email and keep my wallet address?

No. A new sign-in email creates a new account. Not self-serve in the app. Contact hello@torque.fi with proof of identity; after verification, we can help restore your balance. You keep your funds.

What if I lost access to my sign-in email?

Restore the inbox with your email provider if you can. If not, email hello@torque.fi with the old email (if known), what happened, and identity proof. We can help with a verified migration, not automatic and subject to review.

What if my API calls return INVALID_TOKEN?

The smart wallet JWT expired or is invalid. Have the user sign in again in Torque (or your Connect withdraw flow) to obtain a fresh session before calling execute routes.

What should integrators tell end users who lost their phone?

Same email → same wallet via OTP, passkey, or OAuth. If they lost email access entirely, escalate to your support team and Torque at hello@torque.fi. Provision users with a stable email you expect them to keep.