Counter Pay
Counter Pay is the in-store QR customers scan to pay your Torque Business. They enter the amount after scan; Torque routes payment automatically. Print from Business Settings → Payments → Counter Pay QR, mount the sticker, then complete a small test payment before go-live.
Open the printer in-app: Business Settings → Payments → Counter Pay QR.
Not This Guide
- Fixed-amount request or invoice links
- Hosted product checkout (Checkout SDK)
- Personal Share QR (/@username)
For product checkout on your site, see Checkout.
Before You Print
| Ready when… | Detail |
|---|---|
| Business active | Torque Business is active (not suspended). |
| Can receive | Wallet linked and able to accept payments. |
| Store name | Name on the sticker matches the store customers expect. |
| Store vs pay points | One whole-store code, or one code per register (pay points). |
| Mount location | Cash wrap, stand, or window ready for the sticker. |
Fix gaps before posting — a code that cannot receive looks broken to customers.
Get Your QR
- Open app.torque.fi → Business Settings → Payments → Counter Pay QR (deep link: section=counterPay).
- Use Default (whole store), or add a pay point per register.
- Print 4×6, Download PNG, or Copy Pay Link.
- Reprint anytime if a sticker is damaged or a pay point changes.
After customers scan
- Scan opens Torque Pay for your business.
- Customer enters the amount and pays from their unified balance.
- You do not pick a network or token for them — Torque routes automatically.
| Type | Use |
|---|---|
| Counter Pay (this guide) | Open amount — customer types the total at the counter. |
| Request / invoice link | Fixed amount — different product, not the counter sticker. |
Print Specifications
| Spec | Requirement |
|---|---|
| Error correction | H (≈30%) — default on Torque stickers |
| Quiet zone | Keep the white margin around the QR; do not crop to the dots |
| Resolution | 300 dpi or higher; prefer the official sticker or PNG over a phone screenshot |
| File | High-quality PNG from Torque, or print the branded sticker layout directly |
| Color | Black modules on white for print (screen theme may differ) |
Default Torque sticker: 4×6 in portrait sticker paper, scale 100%, margins off, headers/footers off.
Do not
- Stretch, skew, or round the QR into a non-square
- Cover the center logo / avatar with stickers or tape
- Print from a blurry photo of another sticker
- Shrink below the size table for your viewing distance
Size by scanning distance
| Placement | Distance | Min QR side |
|---|---|---|
| Close counter / tip jar | 0.2–0.6 m | ~5 cm (≈2 in) |
| Normal cashier (Torque 4×6 sticker) | ~0.5–1 m | ~8–10 cm (QR ≈ 3.3 in on 4×6) |
| Standing queue / farther sign | 1–2 m+ | Scale up; larger standee or tablet display |
Materials
| Material | Notes |
|---|---|
| Sticker paper (vinyl / waterproof) | Best for cash wrap — Torque default |
| Laminated paper | Fine indoors; avoid heavy glare |
| Acrylic / PVC stand | Good upright display; avoid reflections under spotlights |
| Window cling | Use larger size; test scan through glass |
Placement
- Height — eye level for a standing customer, or easy phone height on the counter (not flat on a low shelf facing the ceiling).
- Light — bright and even; avoid glare, sun bounce, or deep shadow on the code.
- Clear path — nothing overlapping the quiet zone (receipt spikes, card readers, plants, tape).
- Stable — fixed stand or firmly stuck; wobbling codes fail mid-scan.
- Clean — wipe weekly; replace when faded, torn, or dirty enough that modules blur.
- One primary code per register — extra old stickers confuse staff and customers.
Branding On The Sticker
| Element | Role |
|---|---|
| Torque mark + name | Shows how to pay |
| Business name | Confirms the right store |
| Owner @handle (if shown) | Trust / identity cue |
| “Scan to pay with Torque” | Primary CTA |
| /pay/… path | Backup if the QR is damaged |
- Do not replace “Scan to pay with Torque” with unrelated payment logos on the same QR face.
- Do not crop Torque branding off the official sticker layout.
- Optional table tent or window sign can add hours or “Ask staff for help” — keep the QR face uncluttered.
Test Payment (Required)
- Mount the final print in its real location (not only on a desk under perfect light).
- Open the camera or Torque scan on a second phone.
- Complete a small real payment (or a known test amount from the owner’s personal Torque wallet).
- Confirm funds show as received for the business.
- If scan fails: enlarge, reprint, fix lighting, or re-download — do not leave a failing code up.
Day-To-Day Ops
| Situation | What to do |
|---|---|
| New register | Create a pay point, print a new sticker, test scan. |
| Code damaged / dirty | Reprint; remove the old one. |
| Pay point archived | Old stickers stop working — replace immediately. |
| Customer can’t scan | Offer the pay link or a clean tablet QR; check lighting and size. |
| Wrong business name on sticker | Reprint; do not hand-edit over the QR. |
Staff one-liner: “Scan this code with Torque, enter the amount, and pay. We’ll confirm when it lands.”
Materials Status
| Asset | Status |
|---|---|
| Branded 4×6 sticker | Available — Business Settings → Payments (and Admin) |
| PNG of the QR | Available — download from Counter Pay UI |
| Multi-size PDF pack | Roadmap — use the size table until then |
| Ordered acrylic stands | Not a Torque SKU — any stand that meets size and glare rules is fine |
Quick Reference
- Business active + can receive
- Print 4×6 @ 100%, no headers/footers, sticker stock
- Mount at scan height, good light, quiet zone clear
- Keep “Scan to pay with Torque” + store name readable
- Test one small payment before go-live
- Reprint when dirty, archived, or unscannable
FAQ
Where do I print my store QR?
In the Torque app: Business Settings → Payments → Counter Pay QR. Use Print 4×6, Download PNG, or Copy Pay Link.
Do customers enter the amount?
Yes. Counter Pay is an open-amount code. Fixed totals use request or invoice links instead.
What paper size should I use?
4×6 inch portrait sticker paper, scale 100%, with headers and footers off. Keep the white quiet zone around the QR.
What if I archive a pay point?
Existing stickers for that pay point stop working. Print a new sticker for the default store code or a new pay point immediately.
How is this different from Checkout?
Checkout embeds product checkout on your site (Checkout SDK). Counter Pay is the physical in-store sticker for open-amount counter payments.
Need Help?
Email hello@torque.fi with your business name and whether the sticker fails to scan or receive.
Related
Questions or corrections? hello@torque.fi